Store Policy

Refund & Returns Policy

Last updated: March 2026

At LAIZO, we specialize in premium printed T-shirts using professional DTF (Direct to Film) printing technology. We aim to provide high-quality products and a smooth customer experience. Please review our refund and return policy below.

Return Period

We offer a 30-day return policy from the date your order is delivered.

If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

  • Item must be unused and unworn
  • Item must be in the same condition as received
  • Item must be returned in the original packaging
  • Proof of purchase or order confirmation must be included

Items that do not meet these conditions may not qualify for a refund.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect compared to your order

Please contact us within 7 days of delivery and provide photos of the item. Once verified, we will arrange a replacement or refund where appropriate.

Custom Design Orders

In some cases, we offer custom design printing where customers can submit their own artwork.

Because these products are printed specifically for each order, custom design items cannot be returned or refunded, unless the product arrives damaged, defective, or incorrectly printed.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within several business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

Shipping fees are non-refundable.

For higher-value items, we recommend using a trackable shipping service.

Contact Us

If you have questions regarding refunds or returns, please contact us and include your order number and details of the issue so we can assist you as quickly as possible.

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